Cancellation Policy

Your appointments are very important to the team members of Pure, an organic salon, they are reserved especially for you, we understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours notice for cancellations.

STRICT AND ENFORCED 24 HOUR CANCELLATION POLICY!

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 72, 48 and 24 hours in advance because we know how easy it is to forget an appointment you booked months ago. Since the services are reserved for you personally, a Cancellation fee will apply.

Out of respect for our Service Providers, we require a credit or debit card on file prior to scheduling all appointments.

Failure to give 24 hour notice will result in a charge of 50% of the total cost of your scheduled appointment..

Failure to give any notice by the scheduled start of your appointment time will result in a charge of 100% of the total cost of your scheduled appointment.

All charges will be billed at the end of the day of the missed appointment. We request that all cancellations be made by phone at 615.679.0221 or by email at hello@purenashville.co

 

 

Refund Policy

Services-We will gladly adjust any service you receive within two weeks of the original visit. Please call as soon possible to reschedule. We want you to love your look.

Retail- If for any reason you are dissatisfied with your retail purchases at Pure please contact us within 14 days, and we will be glad to offer you an exchange, or store credit for future retail purchases. Due to health regulations, we are unable to refund the following : all cosmetics and brushes

Parking

There is lots of parking surrounding Marathon Village. Street parking and several parking lots are available for free.